I think that too many of us go to work or run our errands in almost a zombie-like state, forgetting that there are many around us who could use a nice smile or a little TLC.
In this video, listen to Shep Hyken tell the story of a cab driver who took his job to a whole new level and turned this man’s moment of misery to a moment of happiness. Instead of the smelly, rushed, uncomfortable cab ride to the airport, Steph enjoyed a nice cold ride, a pleasant smile, newspapers, cold soda, a dish of candy and a stop at the most beautiful fountain in Dallas, Texas. In addition to all this, the cab driver sent him a simple note of thanks.
Could we learn a little from this Cab driver? I think so.